FREQUENTLY ASKED QUESTIONS
HOW DO I MAKE AN APPOINTMENT?
We offer viewings by appointment only, please fill out the form here. Your private appointment will run for one hour. You will have your own private fitting and viewing room for you and your guests. There is no limit to how many dresses you can try. Our trained stylist have a keen eye for style and are passionate about helping dress your personality and shape.
Due to our one on one approach and private space, our appointments fill up fast and as a small business we are drastically affected with no shows and late cancelations. For this reason, we do charge a $45 booking fee per appointment. 1st appointment fee’s are redeemable on the purchase of your gown. We require 48-hour cancellation notice. This also includes the best type of hydration, champagne! Professional styling advice and as many follow up appointments as you need.
DO YOU HAVE A CANCELLATION POLICY?
We operate by appointment only, therefore being able to accommodate a limited number of brides. We do ask that you give us at least 48 hour’s notice if you need to cancel or re-schedule your fitting. Under 48 hours from the appointment, the fitting fee will not be refunded. We thank you for your understanding.
CAN I BRING GUESTS TO MY APPOINTMENT?
Yes, we can accomodate up to 3 additional guests. We want to make the experience about you, but equally understand it’s a special time to share with your nearest and dearest. We find too many opinions can overwhelm your decision. Our goal is to make the process of finding your perfect dress as stress free as we can. We offer complimentary second visits so you are always welcome to bring back your guests to reveal the one.
WHAT IS THE PRICE RANGE OF YOUR GOWNS?
Our gowns range from $3,000 – $12,000. Majority of our gowns are around the $5,000 mark. Through the booking process we will ask what sort of budget you would like to stick to. While we won’t limit your choices, we understand wedding budgets are hard so we will ensure we have a great selection and recommendations for you to try.
WHEN SHOULD I START LOOKING FOR MY GOWN AND HOW LONG WILL IT TAKE TO BE MADE?
We suggest starting your shopping experience 9-12 months out from your wedding day. Depending on which designer you move forward with, our gowns take between 6-10 months to be made and allow time for alterations. We need your gown to arrive no less than 8-12 weeks out from your wedding day.
Anything less that 6 months may be classed as a rush order and will incur a rush order fee. Don’t panic if you are under this time frame. We are happy to work with you and the designers to ensure we can still get your gown completed for your wedding day. However short time frames limit fabric supply’s therefore restricting options.
WHAT SAMPLE SIZES DO YOU CARRY?
Our designers vary in size and follow their own size chart. We have a collection of samples to try in size 8, 10, 12 and some plus sizes. We have ways of fitting all shapes and sizes in our gowns to ensure you enjoy the experience of finding your gown.
WHAT IF THERE IS A GOWN THAT I LIKE FROM A DESIGNER THAT YOU CARRY, BUT YOU DON’T CARRY THAT PARTICULAR SAMPLE?
We do our best to carry a wide selection of gowns from each designer. We may sometimes miss a particular sample you have your eye on. We like to be prepared for your visit so via our booking process we will ask you list any gowns you have your eye on and we will do our best to have your preferred selection in store for your visit.
DO YOU OFFER CUSTOM GOWNS?
Typically, no. However, we do work closely with our designers and depending on the style and designer, we are able to offer personalised customisations to our gowns.
HOW IS MY DRESS MADE IN REGARD TO SIZING?
All our designer gowns are made to order. This means your gown is submitted into production and starts being made for you upon payment of your deposit. It’s important to remember your gown will be made to your closest standard size (sizes 2-18 ) based on measurements taken in store. Your gown is not made to your exact measurements as this is referred to as ‘custom’.
To achieve and ensure the perfect fit every bride will need to visit a seamstress. We have recommended professionals throughout Australia we work with closely with and will refer you to upon purchasing your gown. Alterations are an important and easy process.